/sup/index.atom.php FireShot - Full webpage screenshot tool support forum
FireShot - Full webpage screenshot tool support forum
 2026-08-26T01:14:09Z /sup/timestamp-option/4082 TimeStamp Option fbalaguera 2026-08-26T01:14:09Z 2026-08-26T01:14:09Z Hello, thank you for this excellent tool. Could you add an option to the preferences to add a timestamp to the screenshot? Thanks. /sup/google-cloud-capture/4081 Google Cloud capture andy 2026-08-18T10:07:26Z 2026-08-18T10:07:26Z Plugin version: 1.12.18 (64-bit) OS type and version: Windows 11 Home Version of browser: Firefox/153.0.4 (64 bit) Steps to reproduce the bug: while using [url]https://www.skills.google/[/url] I wanted to capture sample page containing lab. It is placed in the center of the page and is scrolled. I tried to 'capture whole page', 'capture selected' (into editor or pdf) and it was not possible to capture whole scrolled part of the page. /sup/sending-to-gmail-after-part-screen-capture/4080 Sending to gmail after part screen capture marshanite 2026-08-18T07:48:58Z 2026-08-18T07:48:58Z I have just upgraded to Pro as the screen capture with gmail was not included. I have part captured a screen shot and tried to send an email via the pop up page, but whereas previously with the previous version it would send to gmail, and find my contacts, the pop up window doesn't find any contacts in gmail. /sup/firefox-extension-wont-finish-capturing/4026 Firefox extension won't finish capturing BigSkyMG 2026-08-17T08:11:41Z 2026-05-15T03:26:39Z Hi Here is a url where capturing entire web page last forever : [url]https://www.geekom.fr/back-to-school-sale/[/url] I was able to capture this page at the beginning of August and now it lasts forever. New start of Windows and Firefox, only 1 tab open. My setup: - FireShot Pro 2.1.4.17 - Firefox 153.0.4 (64-bit) - Windows 10 22H2 build 19045.7663 Thanks /sup/was-the-scrolling-delay-option-removed-from-2-1-4-18/4079 Was the scrolling delay option removed from 2.1.4.18 BruceW 2026-08-12T04:01:14Z 2026-08-12T04:01:14Z I am using 2.1.4.18 in Chrome on a Mac. I can not find the scrolling delay option. Am I missing it somewhere? Is there any other way to create a delay between scrolling and capturing? Thanks /sup/failed-to-load-sssx64-dll-possibly-reinstall-should-help/4067 Failed to load SSSx64.dll. Possibly reinstall should help PAPete59 2026-08-09T05:50:35Z 2026-07-20T06:30:50Z Thanks to JK (Administrator) for his FireShot Pro package download link that worked well, accepted my lifetime license key, and worked satisfactorily again. This issue has been resolved. /sup/retrieving-license-key-after-formatting-laptop/4078 Retrieving License Key after formatting Laptop cgll 2026-08-08T11:28:58Z 2026-08-08T11:28:58Z I purchased a license in May 2024, but I lost the email containing the license number/key. I recently formatted my laptop and am trying to reactivate FireShot Pro. Could you please assist me with the correct procedure to retrieve my license key? Is there a specific customer service email address or phone number I can contact? Thank you for your assistance. /sup/makea-licence-work-on-a-new-computer/4077 Makea licence work on a new computer MMii 2026-08-07T03:23:25Z 2026-08-07T03:23:25Z Hello, I bought a licence a few years ago and I try to make it work on my second computer (macos Tahoe 26.6 - firefox 153.0.3 (aarch64)) I don't manage to do it. I re-install the firefox plugin but I don't find any way to register my licence. Can someone help me please ? Thank you very much /sup/licence-on-a-new-computer/4076 Licence on a new computer MMii 2026-08-05T04:02:29Z 2026-08-05T04:02:29Z Hello, I bought a licence a few years ago and I try to make it work on my second computer (macos Tahoe 26.6 - firefox 153.0.3 (aarch64)) I don't manage to do it. I re-install the firefox plugin but I don't find any way to register my licence. Can someone help me please ? Thank you very much /sup/capturing-instagram-chats-stopped-working-the-selected-area-won-t-scroll/3969 Capturing Instagram chats stopped working (the selected area won’t scroll) gifmpf 2026-08-05T10:41:37Z 2026-02-02T01:55:28Z Yes, the issue is in the messages panel.