/sup/index.atom.php FireShot - Full webpage screenshot tool support forum
FireShot - Full webpage screenshot tool support forum
 2026-04-10T01:13:47Z /sup/mac-version/294 Mac Version skipdodson 2026-04-10T01:13:47Z 2008-07-07T01:48:55Z [quote]Any version you download from store (CWS, Microsoft, Addons Mozilla or Safari extension) includes the Pro version which is activated by entering the key. [/quote] I am using Chrome on mac and I can't really find a way to use the pro version. On my email for the permanent license I have an URL with a license key embedded, but that doesn't work (2022) /sup/cant-scroll-entire-page-will-automatically-release-mouse-hold/3944 Cant Scroll Entire Page Will Automatically Release Mouse Hold ISO Communications 2026-04-09T03:51:23Z 2025-12-27T05:51:38Z [quote]I had a corresponding application open with the browser page[/quote] Thank you for the update. Was it a kind of application that is launched from browser? /sup/screenshot-not-working/3988 Screenshot not working UltaSultaPulta 2026-04-07T06:36:26Z 2026-02-28T07:51:58Z The software is buggy. It has to be completely removed, close browser, reopen browser and then reinstall and upgrade. The developer is not addressing the issue yet. From an IT troubleshooting point of view, it is being blocked or corrupted. I haven't the time to analyze the software yet, but eventually (when I get more time) I will pinpoint it. Until then, uninstall and reinstall. /sup/capture-visible-to-pdf-produces-wide-left-right-margins/3926 capture visible to pdf produces wide left right margins DrewW 2026-04-04T09:04:30Z 2025-11-25T05:58:39Z We are still using version 2.1.3. Is there any plan to address this? The solution TonyO suggested (PDF > Miscellaneous > Options > Capturing > “Specify resizing options”) results in lower‑quality PDFs and does not replicate the output we achieve with version 2.1.3. /sup/norton-360-pish-alarm-when-pdf-with-fireshot/4000 Norton 360 PISH alarm when PDF with fireshot Nobbes 2026-03-31T06:55:27Z 2026-03-16T08:37:19Z Thany You, SK /sup/my-pro-status-is-not-recognized/4001 My pro status is not recognized RRS 2026-03-31T02:06:12Z 2026-03-18T12:59:34Z [up] /sup/finding-license-key/3972 Finding License Key db2004 2026-03-31T01:33:10Z 2026-02-05T05:03:36Z Thank you. Please check the fulfillment email from FastSpring to this mailbox. /sup/fireshot-activation-key-will-not-work-after-multiple-attempts-since-january-2026/4006 Fireshot Activation key will not work after multiple attempts since January 2026 edwinbluezman 2026-03-25T02:58:19Z 2026-03-25T12:47:25Z Dear Edwin, According to our knowledge, your order was successfully canceled upon your request: Reason: Product(s) did not work as intended, and you received a full refund. That's the cause why the key is not active anymore. You're welcome to complete a new order to activate FireShot Pro on your computers. /sup/license/4005 License EduArdo 2026-03-24T05:47:53Z 2026-03-24T05:47:53Z I'm a pro user, and I want premium support, but I don't know where to find the license code. Where can I find it? /sup/need-to-deactivate-old-computer-that-in-non-functional-and-activate-new-computer/4004 Need to deactivate old computer that in non-functional and activate new computer edwinbluezman 2026-03-23T11:18:29Z 2026-03-23T11:18:29Z Subject: Requesting License Reset – Lifetime Pro License Not Activating After Computer Failure Message: Hello FireShot Support Team, I am a FireShot Pro License holder and need assistance reactivating my license on a new computer. My previous computer crashed and is no longer functional, so I cannot deactivate FireShot Pro from that device. As a result, my license key will not activate on my new machine, even though I have a valid lifetime license. Here are my details: Owner Email: [email]ershackelford@gmail.com[/email] or [email]edwinbluezman@gmail.com[/email] License Key: 63T6-8MFD-QURJ-82XS-2SM4-RNT3 Purchase Date: January 21, 2026 I have attempted activation multiple times and also reached out via email, but have not received a response. Could you please reset my activation count or manually deactivate the old machine so I can use my lifetime license as intended? Thank you — I appreciate your help resolving this. Warm regards, Edwin Shackelford