/sup FireShot - Full webpage screenshot tool support forum /sup/extra-option-to-increase-dpi-from-96-to-300-at-least-for-pdf/4037 Ali1376: They are tricks, not a real solution. Thu, 28 May 2026 03:38:01 +0000 Enhancement and Feature Requests /sup/i-did-not-receive-an-email-with-the-licence/3928 JK: [quote]Only the money is deducted. I haven't received any email notifications, and I haven't even received email orders. Please process my refund as soon as possible, thank you. [/quote] Thank you for letting us know. There was a typo in the email you provided to us upon purchase. Please check your email. Thu, 28 May 2026 03:35:58 +0000 Public Support /sup/capture-visible-to-pdf-produces-wide-left-right-margins/3926 MrOCR: Hi, do you have any updates on a solution for the drop in quality? We’re still using the older version because of this but its a mess as chrome insist on updating the plugin. Wed, 27 May 2026 08:59:29 +0000 Premium Support /sup/fireshot-app-vers-1-12-18-64-bit-for-firefox-151-0-1-64-bit-dont-work/4035 JK: I can confirm they fixed the bug according to this bug tracker: [url]https://bugzilla.mozilla.org/show_bug.cgi?id=2040693[/url] Thank you for sharing this info. P.S. The v2.x version is still a recommended update because it adds more functionality, such as History, quick commands, and more. [url]https://getfireshot.com/downloads/fireshot_pro-2.1.4.17.xpi[/url] Wed, 27 May 2026 02:17:06 +0000 Bug Reports /sup/firefox-extension-wont-finish-capturing/4026 JK: Awesome, thank you. Wed, 27 May 2026 02:10:08 +0000 Premium Support /sup/the-storage-size-has-exceeded-its-quota-error-message/4032 JK: Can you please try creating a new profile and installing FireShot on it to check whether it problem is caused by a corrupted profile or not? [url]https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles[/url] Tue, 26 May 2026 16:56:37 +0000 Public Support /sup/activation-error-103-license-key-not-found/4036 JK: This error indicates that the license key was entered incorrectly. You can find your license number in your forum's profile, the owner name is somewhat @hilgersgraben.com, not your name. Please enter this information to avoid this error. Tue, 26 May 2026 16:54:52 +0000 Premium Support /sup/fireshot-for-firefox-last-updated-3-years-ago-jun-4-2023/4034 JK: Yes, the update was submitted, but it's still in a long review queue. At the moment, please disable this version and install our pilot: [url]https://getfireshot.com/downloads/fireshot_pro-2.1.4.17.xpi[/url] Tue, 26 May 2026 12:38:29 +0000 Premium Support /sup/purchased-lifetime-subscription-and-cannot-install-it/4033 JK: Dear Leslie, Thank you for reaching out and for being a long-time user of FireShot! Please use this link to install FireShot Pro for Firefox. When it's installed, please do not forget to add the icon to the browser toolbar: [url]https://getfireshot.com/downloads/fireshot_pro-2.1.4.17.xpi[/url] [img2]https://getfireshot.com/images/enable-run-1.gif[/img2] Mon, 25 May 2026 18:15:44 +0000 Premium Support /sup/my-pro-status-is-not-recognized/4001 JK: [quote] Pro License not accepted after update to newest version in Windows. [/quote] The name and the key must be entered exactly as provided upon purchase. Sat, 23 May 2026 13:32:13 +0000 Support, bug reports, feature requests, etc.