/sup FireShot - Full webpage screenshot tool support forum /sup/scrollable-nested-containers/4063 Paradox: v2.1.3.3 MacOS 26.4.1 (25E253) Safari 26.4 (21624.1.16.11.4) Unable to capture scrollable nested container On a locally hosted page (Unraid, Sonarr, Settings) Screenshot [url]https://imgur.com/a/yoiJpjJ[/url] When browsing this page that features a scrollable nested container, I'm unable to get FireShot to properly capture the entire popup element. Sun, 12 Jul 2026 14:50:27 +0000 Public Support /sup/quality-of-pdf-output/4062 dmaj: Hello Finally i started using the extension now that installation went through. Have a question about the quality of PDF output. I m seeing the characters do not show up nice and smooth and kind of faint when I compare the output with print as pdf output from the browser. Is there some setting I need to change ? Thanks Sat, 11 Jul 2026 18:02:19 +0000 Premium Support /sup/installing-from-windows-exe-gives-me-error-about-not-able-to-write-file-in-extension-folder/4060 dmaj: Thank you. Wed, 08 Jul 2026 22:15:22 +0000 Premium Support /sup/never-received-license-number/4061 JK: Hello, I added your activation link to your profile on this forum. Tue, 07 Jul 2026 20:52:05 +0000 Public Support /sup/pro-license-availability-compatibility-w-chromebook/3638 JK: Thank you for your question. The latest version of FireShot still opens a tab, but now you can select a default action just like it works on Windows, so the action will be done automatically, then the tab will be automatically closed, and you'll be switched back to the target page. The need to open tab is a vital part of how the screenshots are saved on Mac / Chromebooks. Mon, 06 Jul 2026 17:48:02 +0000 Premium Support /sup/fireshot-pro-extension-activation-error/4059 hdcache: [b] Thank you for your help, JK! That works perfectly. [/b] Fri, 03 Jul 2026 22:45:47 +0000 Premium Support /sup/select-option-stopped-working-no-longer-scrolls-beyond-visible-part-of-page/4056 JK: Which URL is it? Fri, 03 Jul 2026 20:16:36 +0000 Support, bug reports, feature requests, etc. /sup/capture-entire-page-no-longer-works-even-on-this-forum-page/4057 JK: Please update Firefox. Fri, 03 Jul 2026 20:15:43 +0000 Bug Reports /sup/please-remove-global-minimum-width-so-local-resize-settings-can-work-again/4058 TonyO: Plugin version: FireShot Pro for Chrome v.2.1.4.18 (64-bit) OS type and version: WIN10 Home, 22H2 Browser: Chrome version 149.0.7827.201 (Official Build) (64-bit) Steps to reproduce the bug: multiple troubleshooting steps, adjusting resize options, do not resize Webpage URL: All I have a 27" monitor with resolution of 1920 x 1080. For a full-screen window, when I "Capture visible part & Save as pdf", if I have RESIZE set to 1280 width, I get a pdf that says it is 1280 x 612 in the footer because I include "width x height" in footer settings. But, according to Acrobat's ruler, the shot is less than half of that at 594 across. Same thing but change to "Do not resize", I get a pdf that says it is 1920 x 918 in the footer, but again is only 594 across in Acrobat. It's the same size as the previous shot, except the header and footer is reduced in size proportionately. Fireshot is trying to apply my local RESIZE settings but it can't - due to the mandatory 1280 width requirement that began last year. This is so messed up. Can you please remove that as a global setting? If someone needs that, they can apply it themselves using their local Resize settings - isn't that what they are for?!?!??? That way we all can modify the resize settings for whatever we need, which is how Fireshot had worked for YEARS before the resize change last December. Tue, 30 Jun 2026 20:03:48 +0000 Premium Support /sup/workaround-to-eliminate-wide-side-borders-for-full-bleed-pdf-captures/3962 TonyO: Plugin version: FireShot Pro for Chrome v.2.1.4.18 (64-bit) OS type and version: WIN10 Home, 22H2 Browser: Chrome version 149.0.7827.201 (Official Build) (64-bit) Steps to reproduce the bug: multiple troubleshooting steps, adjusting resize options, do not resize Webpage URL: All Continuing my previous post: "I have a 27" monitor with resolution of 1920 x 1080." For a full-screen window, when I "Capture visible part & Save as pdf", if I have RESIZE set to 1280 width, I get a pdf that says it is 1280 x 612 in the footer because I include "width x height" in footer settings. But, according to Acrobat's ruler, the shot is less than half of that at 594 across. Same thing but change to "Do not resize", I get a pdf that says it is 1920 x 918 in the footer, but again is only 594 across in Acrobat. It's the same size as the previous shot, except the header and footer is reduced in size proportionately. Fireshot is trying to apply my local RESIZE settings but it can't - due to the mandatory 1280 width requirement that began last year. This is so messed up. Can you please remove that as a global setting? If someone needs that, they can apply it themselves using their local Resize settings - isn't that what they are for?!?!??? That way we all can modify the resize settings for whatever we need, which is how Fireshot had worked for YEARS before the resize change last December. Tue, 30 Jun 2026 20:01:14 +0000 Premium Support