/sup FireShot - Full webpage screenshot tool support forum /sup/initial-install/4098 Fred Milano: Firefox 157.0.1. Also, can you also tell me whether the downloaded copy is the correct version. I can't seem to get that question answered. It seems to be the easiest solution is that there really is a later version that I didn't get? Sat, 10 Oct 2026 12:53:10 +0000 Premium Support /sup/regression-fireshot-cannot-capture-coursera-quiz-page-with-pagination-it-used-to-work/4054 torotoro5: I found this is fixed in Fireshot 2.1.4.18. Thank you! Sat, 10 Oct 2026 07:23:42 +0000 Bug Reports /sup/fireshot-pro-cannot-capture-long-chatgpt-conversations-completely-pdf-archiving-broken/4103 JK: Hello, we are aware of this problem and looking for a permanent solution to this. At the moment, there's a temporary way to fully capture ChatGPT. Please check this link: [url]https://getfireshot.com/sup/cannot-capture-web-pages-on-2-specific-sites/4094[/url] Fri, 09 Oct 2026 21:40:53 +0000 Premium Support /sup/never-received-license-number/4061 ThatGdude: @JK I also lost mine. I've emailed support but haven't heard back. Please help? Thu, 08 Oct 2026 10:50:51 +0000 Public Support /sup/lost-lifetime-license/4102 ThatGdude: I emailed the support email and have not heard back from them at all. I need help recovering my lifetime subscription license key to use on my new laptop. Someone please help. Thu, 08 Oct 2026 10:44:52 +0000 Premium Support /sup/refund-request-fireshot-pro-order/4101 EduardoFernandezHuit: Refund Request - Order Invoice reference: 3321-20721 Billing period: 5th October 2026 VAT Number: PML120808ITA Company Number: 08172165 Hi FireShot Support Team, I purchased a FireShot Pro license yesterday via your official website, but I would like to request a full refund under your 7-day money-back guarantee policy. Here are my purchase details: Name: Eduardo Fernandez Huitzil Email used for purchase: [email]3em.fernandez.eduardo@gmail.com[/email] Order ID / Transaction ID: txn_01m44sg5pdrnjh7mkh8y4299fm Please process the refund back to my original payment method. Thank you, Eduardo Fernandez Huitzil Thu, 08 Oct 2026 03:47:30 +0000 Premium Support /sup/rembolso-de-7-dias-de-prueba/4100 EduardoFernandezHuit: Compra y prueba FireShot Pro. Te ofrecemos una garantía de devolución de dinero de 7 días sin preguntas. Si por cualquier motivo no estás satisfecho con nuestro software, te reembolsaremos tu dinero. NECESITO SABER COMO PUEDO OBTENER MI REMBOLSO, Thu, 08 Oct 2026 03:21:42 +0000 Premium Support /sup/activate-my-fireshot-pro-lifetime-license/4099 Ronald14: Hi support, i have a lifetime license but lost my lisence key. I already senbt you a email but didn't get a answer. What can i do to get it? Greetings Ronald Wed, 07 Oct 2026 20:30:14 +0000 Premium Support /sup/capture-selection-doesnt-work-on-the-visible-part-of-page-macos/4097 gms7: Plugin version: 2.4.18 OS: macOS 27, but this is a long-standing issue that applies to 26 and 16 Browser version: Mainly tested on Chromium browsers Steps: 1. Click / refresh page 2. Enter Cmd + Shift + 6 shortcut as quickly as possible. 2a. If entered before the yellow border shows around the page ==> SUCCESS, can capture elements 2b. If yellow border shows ==> FAILURE, can only capture elements below the visible part of the page, if any while scrolling down. Webpage URL: x.com Fri, 02 Oct 2026 19:45:57 +0000 Premium Support /sup/how-should-do-not-show-save-as-dialog-work-in-chrome-on-macos/4095 JK: Hello. I can confirm the suppressed Save As dialog is how it's normally planned to work on Chrome @ macOS when you enable this option. Can you please re-check the Options to make sure the option is enabled? Fri, 02 Oct 2026 10:21:30 +0000 Public Support