/sup FireShot - Full webpage screenshot tool support forum /sup/timestamp-option/4082 fbalaguera: Hello, thank you for this excellent tool. Could you add an option to the preferences to add a timestamp to the screenshot? Thanks. Wed, 26 Aug 2026 13:14:09 +0000 Support, bug reports, feature requests, etc. /sup/google-cloud-capture/4081 andy: Plugin version: 1.12.18 (64-bit) OS type and version: Windows 11 Home Version of browser: Firefox/153.0.4 (64 bit) Steps to reproduce the bug: while using [url]https://www.skills.google/[/url] I wanted to capture sample page containing lab. It is placed in the center of the page and is scrolled. I tried to 'capture whole page', 'capture selected' (into editor or pdf) and it was not possible to capture whole scrolled part of the page. Tue, 18 Aug 2026 10:07:26 +0000 Premium Support /sup/sending-to-gmail-after-part-screen-capture/4080 marshanite: I have just upgraded to Pro as the screen capture with gmail was not included. I have part captured a screen shot and tried to send an email via the pop up page, but whereas previously with the previous version it would send to gmail, and find my contacts, the pop up window doesn't find any contacts in gmail. Tue, 18 Aug 2026 07:48:58 +0000 Premium Support /sup/firefox-extension-wont-finish-capturing/4026 grycho: Hi Here is a url where capturing entire web page last forever : [url]https://www.geekom.fr/back-to-school-sale/[/url] I was able to capture this page at the beginning of August and now it lasts forever. New start of Windows and Firefox, only 1 tab open. My setup: - FireShot Pro 2.1.4.17 - Firefox 153.0.4 (64-bit) - Windows 10 22H2 build 19045.7663 Thanks Mon, 17 Aug 2026 08:11:41 +0000 Premium Support /sup/was-the-scrolling-delay-option-removed-from-2-1-4-18/4079 BruceW: I am using 2.1.4.18 in Chrome on a Mac. I can not find the scrolling delay option. Am I missing it somewhere? Is there any other way to create a delay between scrolling and capturing? Thanks Wed, 12 Aug 2026 16:01:14 +0000 Premium Support /sup/failed-to-load-sssx64-dll-possibly-reinstall-should-help/4067 PAPete59: Thanks to JK (Administrator) for his FireShot Pro package download link that worked well, accepted my lifetime license key, and worked satisfactorily again. This issue has been resolved. Sun, 09 Aug 2026 17:50:35 +0000 Premium Support /sup/retrieving-license-key-after-formatting-laptop/4078 cgll: I purchased a license in May 2024, but I lost the email containing the license number/key. I recently formatted my laptop and am trying to reactivate FireShot Pro. Could you please assist me with the correct procedure to retrieve my license key? Is there a specific customer service email address or phone number I can contact? Thank you for your assistance. Sat, 08 Aug 2026 11:28:58 +0000 Premium Support /sup/makea-licence-work-on-a-new-computer/4077 MMii: Hello, I bought a licence a few years ago and I try to make it work on my second computer (macos Tahoe 26.6 - firefox 153.0.3 (aarch64)) I don't manage to do it. I re-install the firefox plugin but I don't find any way to register my licence. Can someone help me please ? Thank you very much Fri, 07 Aug 2026 15:23:25 +0000 Premium Support /sup/licence-on-a-new-computer/4076 MMii: Hello, I bought a licence a few years ago and I try to make it work on my second computer (macos Tahoe 26.6 - firefox 153.0.3 (aarch64)) I don't manage to do it. I re-install the firefox plugin but I don't find any way to register my licence. Can someone help me please ? Thank you very much Wed, 05 Aug 2026 16:02:29 +0000 Public Support /sup/capturing-instagram-chats-stopped-working-the-selected-area-won-t-scroll/3969 gifmpf: Yes, the issue is in the messages panel. Wed, 05 Aug 2026 10:41:37 +0000 Premium Support