»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Premium Support

Fireshot extension Crashing - not saving edits

Pages: 1
Posted:  13 Apr 2021 02:00
I have Pro for Chrome v.0.98.98.  MS Windows 10 Pro for Workstations, OS build 19042.906.  I clicked on chrome plugin and selected Capture Entire Page and edit.  After a couple minutes of making changes, FireShot just closed.  When I clicked on the plugin, it only had the selection to Capture Entire Page and then opened it in another browser.  I selected something that downloaded the fireshot chrome plugin exe file.  I clicked on it and I was taken to Thank your for purchasing fireshot pro.  I then did another hour or more of work editing several pages of a website.  I had four pages or so done when it crashed again.  Is the file saved anywhere so that I do not lose all of the edits?  I also do not want to start using it again to have this happen.  Here is a native-fireshot.log from notepad:
Started
Location: C:\Users\agall\Downloads\fireshot-chrome-plugin (1).exe
With command: 2
Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot
Created directory with result: 1
Copying myself...
Extracting manifest...
Written 560 bytes
Done
Deleting sss.dll...
Writing registry...
Successfully registered to HKEY_CURRENT_USER
Started
Location: C:\Users\agall\Downloads\fireshot-chrome-plugin (1).exe
With command: 2
Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot
Created directory with result: 1
Copying myself...

**** Error: Failed to copy new executable to the deployment folder.

Failed to deploy with default permissions, trying to execute as admin.
Execution code is: 42
Started
Location: C:\Users\agall\Downloads\fireshot-chrome-plugin (1).exe
With command: 3
Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot
Created directory with result: 1
Copying myself...

**** Error: Failed to copy new executable to the deployment folder.

Exit
13-06-19 14:33:53.328  Started
13-06-19 14:33:53.328  Location: C:\Users\agall\Downloads\fireshot-chrome-plugin.exe
13-06-19 14:33:53.328  With command: 2
13-06-19 14:33:53.328  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot
13-06-19 14:33:53.328  Created directory with result: 1
13-06-19 14:33:53.343  Copying myself...
13-06-19 14:33:53.343  Extracting manifest...
13-06-19 14:33:53.343  Written 560 bytes
13-06-19 14:33:53.359  Done
13-06-19 14:33:53.359  Deleting sss.dll...
13-06-19 14:33:53.359  Writing registry...
13-06-19 14:33:53.359  Successfully registered to HKEY_CURRENT_USER
13-06-19 14:36:30.421  Started
13-06-19 14:36:30.421  Location: C:\Users\agall\Downloads\fireshot-chrome-plugin.exe
13-06-19 14:36:30.421  With command: 2
13-06-19 14:36:30.421  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot
13-06-19 14:36:30.421  Created directory with result: 1
13-06-19 14:36:30.437  Copying myself...
13-06-19 14:36:30.437  Extracting manifest...
13-06-19 14:36:30.437  Written 560 bytes
13-06-19 14:36:30.453  Done
13-06-19 14:36:30.453  Deleting sss.dll...
13-06-19 14:36:30.453  Writing registry...
13-06-19 14:36:30.453  Successfully registered to HKEY_CURRENT_USER
13-06-19 14:36:36.656  Started
13-06-19 14:36:36.656  Location: C:\Users\agall\Downloads\fireshot-chrome-plugin.exe
13-06-19 14:36:36.656  With command: 2
13-06-19 14:36:36.671  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot
13-06-19 14:36:36.671  Created directory with result: 1
13-06-19 14:36:36.671  Copying myself...
13-06-19 14:36:36.687  Extracting manifest...
13-06-19 14:36:36.687  Written 560 bytes
13-06-19 14:36:36.687  Done
13-06-19 14:36:36.687  Deleting sss.dll...
13-06-19 14:36:36.703  Writing registry...
13-06-19 14:36:36.703  Successfully registered to HKEY_CURRENT_USER
13-06-19 14:37:06.062  Started
13-06-19 14:37:06.078  Location: C:\Users\agall\Downloads\fireshot-chrome-plugin (2).exe
13-06-19 14:37:06.078  With command: 2
13-06-19 14:37:06.078  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot
13-06-19 14:37:06.093  Created directory with result: 1
13-06-19 14:37:06.093  Copying myself...
13-06-19 14:37:06.093  Extracting manifest...
13-06-19 14:37:06.109  Written 560 bytes
13-06-19 14:37:06.109  Done
13-06-19 14:37:06.109  Deleting sss.dll...
13-06-19 14:37:06.125  Writing registry...
13-06-19 14:37:06.125  Successfully registered to HKEY_CURRENT_USER
13-06-19 14:47:43.421  Started
13-06-19 14:47:43.421  Location: C:\Users\agall\Downloads\fireshot-chrome-plugin (3).exe
13-06-19 14:47:43.421  With command: 2
13-06-19 14:47:43.437  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot
13-06-19 14:47:43.437  Created directory with result: 1
13-06-19 14:47:43.437  Copying myself...
13-06-19 14:47:43.437  Extracting manifest...
13-06-19 14:47:43.453  Written 560 bytes
13-06-19 14:47:43.453  Done
13-06-19 14:47:43.453  Deleting sss.dll...
13-06-19 14:47:43.453  Writing registry...
13-06-19 14:47:43.468  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:07:17.899  Started
13-05-20 17:07:17.906  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:07:17.913  Target engine is: Chromium
13-05-20 17:07:17.921  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:07:17.928  Created directory with result: 1
13-05-20 17:07:17.937  Copying myself...
13-05-20 17:07:17.943  Target Native host already exists, nothing to copy.
13-05-20 17:07:17.951  Extracting manifest...
13-05-20 17:07:17.961  Written 644 bytes
13-05-20 17:07:17.967  Done
13-05-20 17:07:17.973  Writing registry...
13-05-20 17:07:17.978  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:07:20.061  Started
13-05-20 17:07:20.068  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:07:20.073  Target engine is: Chromium
13-05-20 17:07:20.078  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:07:20.085  Created directory with result: 1
13-05-20 17:07:20.090  Copying myself...
13-05-20 17:07:20.096  Target Native host already exists, nothing to copy.
13-05-20 17:07:20.102  Extracting manifest...
13-05-20 17:07:20.108  Written 644 bytes
13-05-20 17:07:20.114  Done
13-05-20 17:07:20.120  Writing registry...
13-05-20 17:07:20.126  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:07:20.253  Started
13-05-20 17:07:20.258  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:07:20.265  Target engine is: Chromium
13-05-20 17:07:20.271  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:07:20.276  Created directory with result: 1
13-05-20 17:07:20.284  Copying myself...
13-05-20 17:07:20.289  Target Native host already exists, nothing to copy.
13-05-20 17:07:20.294  Extracting manifest...
13-05-20 17:07:20.303  Written 644 bytes
13-05-20 17:07:20.308  Done
13-05-20 17:07:20.315  Writing registry...
13-05-20 17:07:20.320  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:08:10.363  Started
13-05-20 17:08:10.371  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:08:10.376  Target engine is: Chromium
13-05-20 17:08:10.383  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:08:10.389  Created directory with result: 1
13-05-20 17:08:10.396  Copying myself...
13-05-20 17:08:10.403  Target Native host already exists, nothing to copy.
13-05-20 17:08:10.408  Extracting manifest...
13-05-20 17:08:10.417  Written 644 bytes
13-05-20 17:08:10.422  Done
13-05-20 17:08:10.429  Writing registry...
13-05-20 17:08:10.437  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:08:14.445  Started
13-05-20 17:08:14.453  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:08:14.459  Target engine is: Chromium
13-05-20 17:08:14.466  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:08:14.472  Created directory with result: 1
13-05-20 17:08:14.477  Copying myself...
13-05-20 17:08:14.482  Target Native host already exists, nothing to copy.
13-05-20 17:08:14.488  Extracting manifest...
13-05-20 17:08:14.494  Written 644 bytes
13-05-20 17:08:14.501  Done
13-05-20 17:08:14.506  Writing registry...
13-05-20 17:08:14.511  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:08:42.907  Started
13-05-20 17:08:42.913  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:08:42.919  Target engine is: Chromium
13-05-20 17:08:42.925  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:08:42.931  Created directory with result: 1
13-05-20 17:08:42.938  Copying myself...
13-05-20 17:08:42.943  Target Native host already exists, nothing to copy.
13-05-20 17:08:42.950  Extracting manifest...
13-05-20 17:08:42.957  Written 644 bytes
13-05-20 17:08:42.962  Done
13-05-20 17:08:42.968  Writing registry...
13-05-20 17:08:42.973  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:09:18.311  Started
13-05-20 17:09:18.317  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:09:18.321  Target engine is: Chromium
13-05-20 17:09:18.327  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:09:18.332  Created directory with result: 1
13-05-20 17:09:18.338  Copying myself...
13-05-20 17:09:18.343  Target Native host already exists, nothing to copy.
13-05-20 17:09:18.348  Extracting manifest...
13-05-20 17:09:18.354  Written 644 bytes
13-05-20 17:09:18.359  Done
13-05-20 17:09:18.364  Writing registry...
13-05-20 17:09:18.369  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:09:19.796  Started
13-05-20 17:09:19.802  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:09:19.807  Target engine is: Chromium
13-05-20 17:09:19.813  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:09:19.819  Created directory with result: 1
13-05-20 17:09:19.827  Copying myself...
13-05-20 17:09:19.834  Target Native host already exists, nothing to copy.
13-05-20 17:09:19.839  Extracting manifest...
13-05-20 17:09:19.845  Written 644 bytes
13-05-20 17:09:19.851  Done
13-05-20 17:09:19.856  Writing registry...
13-05-20 17:09:19.862  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:09:20.009  Started
13-05-20 17:09:20.015  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:09:20.020  Target engine is: Chromium
13-05-20 17:09:20.026  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:09:20.032  Created directory with result: 1
13-05-20 17:09:20.037  Copying myself...
13-05-20 17:09:20.042  Target Native host already exists, nothing to copy.
13-05-20 17:09:20.047  Extracting manifest...
13-05-20 17:09:20.054  Written 644 bytes
13-05-20 17:09:20.060  Done
13-05-20 17:09:20.065  Writing registry...
13-05-20 17:09:20.071  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:09:27.702  Started
13-05-20 17:09:27.707  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:09:27.713  Target engine is: Chromium
13-05-20 17:09:27.719  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:09:27.724  Created directory with result: 1
13-05-20 17:09:27.729  Copying myself...
13-05-20 17:09:27.735  Target Native host already exists, nothing to copy.
13-05-20 17:09:27.740  Extracting manifest...
13-05-20 17:09:27.747  Written 644 bytes
13-05-20 17:09:27.752  Done
13-05-20 17:09:27.757  Writing registry...
13-05-20 17:09:27.763  Successfully registered to HKEY_CURRENT_USER
13-05-20 17:09:39.244  Started
13-05-20 17:09:39.251  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (4).exe
13-05-20 17:09:39.256  Target engine is: Chromium
13-05-20 17:09:39.262  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
13-05-20 17:09:39.269  Created directory with result: 1
13-05-20 17:09:39.274  Copying myself...
13-05-20 17:09:39.279  Target Native host already exists, nothing to copy.
13-05-20 17:09:39.284  Extracting manifest...
13-05-20 17:09:39.291  Written 644 bytes
13-05-20 17:09:39.297  Done
13-05-20 17:09:39.303  Writing registry...
13-05-20 17:09:39.308  Successfully registered to HKEY_CURRENT_USER
14-05-20 15:37:22.516  Started
14-05-20 15:37:22.522  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (5).exe
14-05-20 15:37:22.530  Target engine is: Chromium
14-05-20 15:37:22.537  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
14-05-20 15:37:22.544  Created directory with result: 1
14-05-20 15:37:22.550  Copying myself...
14-05-20 15:37:22.557  Target Native host already exists, nothing to copy.
14-05-20 15:37:22.563  Extracting manifest...
14-05-20 15:37:22.576  Written 644 bytes
14-05-20 15:37:22.582  Done
14-05-20 15:37:22.588  Writing registry...
14-05-20 15:37:22.594  Successfully registered to HKEY_CURRENT_USER
14-05-20 15:37:58.989  Started
14-05-20 15:37:58.995  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (6).exe
14-05-20 15:37:59.001  Target engine is: Chromium
14-05-20 15:37:59.008  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
14-05-20 15:37:59.014  Created directory with result: 1
14-05-20 15:37:59.019  Copying myself...
14-05-20 15:37:59.025  Target Native host already exists, nothing to copy.
14-05-20 15:37:59.031  Extracting manifest...
14-05-20 15:37:59.038  Written 644 bytes
14-05-20 15:37:59.044  Done
14-05-20 15:37:59.049  Writing registry...
14-05-20 15:37:59.055  Successfully registered to HKEY_CURRENT_USER
14-05-20 15:37:59.160  Started
14-05-20 15:37:59.167  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (6).exe
14-05-20 15:37:59.175  Target engine is: Chromium
14-05-20 15:37:59.182  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
14-05-20 15:37:59.189  Created directory with result: 1
14-05-20 15:37:59.195  Copying myself...
14-05-20 15:37:59.201  Target Native host already exists, nothing to copy.
14-05-20 15:37:59.207  Extracting manifest...
14-05-20 15:37:59.214  Written 644 bytes
14-05-20 15:37:59.220  Done
14-05-20 15:37:59.226  Writing registry...
14-05-20 15:37:59.231  Successfully registered to HKEY_CURRENT_USER
14-05-20 15:38:06.580  Started
14-05-20 15:38:06.585  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (6).exe
14-05-20 15:38:06.592  Target engine is: Chromium
14-05-20 15:38:06.598  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
14-05-20 15:38:06.603  Created directory with result: 1
14-05-20 15:38:06.610  Copying myself...
14-05-20 15:38:06.615  Target Native host already exists, nothing to copy.
14-05-20 15:38:06.622  Extracting manifest...
14-05-20 15:38:06.629  Written 644 bytes
14-05-20 15:38:06.634  Done
14-05-20 15:38:06.640  Writing registry...
14-05-20 15:38:06.645  Successfully registered to HKEY_CURRENT_USER
14-05-20 15:39:33.510  Started
14-05-20 15:39:33.516  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (7).exe
14-05-20 15:39:33.523  Target engine is: Chromium
14-05-20 15:39:33.530  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.97.2
14-05-20 15:39:33.536  Created directory with result: 1
14-05-20 15:39:33.544  Copying myself...
14-05-20 15:39:33.549  Target Native host already exists, nothing to copy.
14-05-20 15:39:33.555  Extracting manifest...
14-05-20 15:39:33.564  Written 644 bytes
14-05-20 15:39:33.569  Done
14-05-20 15:39:33.575  Writing registry...
14-05-20 15:39:33.581  Successfully registered to HKEY_CURRENT_USER
12-04-21 19:43:47.148  Started
12-04-21 19:43:47.167  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (blink.exe
12-04-21 19:43:47.187  Target engine is: Chromium
12-04-21 19:43:47.222  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.98
12-04-21 19:43:47.251  Created directory with result: 1
12-04-21 19:43:47.276  Copying myself...
12-04-21 19:43:47.295  Target Native host already exists, nothing to copy.
12-04-21 19:43:47.321  Extracting manifest...
12-04-21 19:43:47.356  Written 642 bytes
12-04-21 19:43:47.375  Done
12-04-21 19:43:47.394  Writing registry...
12-04-21 19:43:47.414  Successfully registered to HKEY_CURRENT_USER
12-04-21 19:44:26.009  Started
12-04-21 19:44:26.034  With command line: C:\Users\agall\Downloads\fireshot-chrome-plugin (9).exe
12-04-21 19:44:26.061  Target engine is: Chromium
12-04-21 19:44:26.095  Using folder for deployment: C:\Users\agall\AppData\Roaming\FireShot\0.98.98
12-04-21 19:44:26.117  Created directory with result: 1
12-04-21 19:44:26.137  Copying myself...
12-04-21 19:44:26.159  Target Native host already exists, nothing to copy.
12-04-21 19:44:26.548  Extracting manifest...
12-04-21 19:44:26.580  Written 642 bytes
12-04-21 19:44:26.616  Done
12-04-21 19:44:26.635  Writing registry...
12-04-21 19:44:26.655  Successfully registered to HKEY_CURRENT_USER
Pages: 1

 

 

This is the Premium Support area for the users who have purchased FireShot Pro or Screenshot Studio products.

Please Login or Register to see a full thread.

 

 



Recent topics Replies Views Last Poster
Cropping causes header text size changes
2 1183
Saving
3 1201
Web page screenshots are not showing or accessible
1 1209
fireshot screenshots were saved as dos application - can i get them converted to screenshots
5 1853
Invoice needed
1 1362
Screenshot chrome extension could not create file for writing
1 2029
help pls fireshot don't work
9 1593
Lacy Loading Problem
1 1260
FireShot Pro will not start in Microsoft Edge
2 1300
Installing FireShot screenshot extension in multiple venues
4 2106