Hi, I have the paid version of fireshot and lately I have been seeing grey lines after saving a scrolling pdf screenshot.... https://s4.postimg.org/mmif1v425/hrngbefvwd.png

Thanks. I checked this in Chrome - it works fine. Do you have any toolbars/addons installed on your browser? This strip seems to be a trace from some element being displayed over the main content.

Marten, I cannot see any gray line in the Foxnews PDF.

Hi Marten. I'm sorry for the delay. I checked the file you provided. I think, that these grey lines are just page breaks (when PDF consists of more than one page). What viewer are you using? Can you please open PDF in another viewer to check that?

They are page breaks. FireShot splits web pages automatically. If you do not want FireShot to split web pages, please select 'Capture entire page and Edit', then save to PDF from the Editor. FireShot will ask you, whether you would like to have multi-page PDF file, or not.

Ok, just to mention that again: these grey lines are not drawn by FireShot. FireShot just creates a multi-page PDF file. The space between the pages in PDF is drawn by viewers differently. In your case, you see these grey lines. In my case, page breaks are drawn clearly as page breaks. P.S. Yes, we'll introduce the PDF 'save dialog' in one of the next releases to address this problem.

Marten, there's no way to disable these page breaks due to the memory problem with PDF files having big picture inside. This feature needs additional research.

Appreciate your feeback, taking it in mind.

FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

Grey horizontal lines in long scrolling screenshot

Pages: 1

Posted: 19 Mar 2017 18:18 Last Edited By: Marten
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Hi, I have the paid version of fireshot and lately I have been seeing grey lines after saving a scrolling pdf screenshot....

Posted: 19 Mar 2017 18:21 Last Edited By: Marten
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
This is the option I use to make the screenshot ....

Posted: 19 Mar 2017 19:22
	Administrator Currently Offline	Posts: 4286 Join Date: Jan 2007
Can I check this URL please? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 27 Mar 2017 18:12
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
I have areply. But I am not allowed to post the message. Sorry

Posted: 27 Mar 2017 18:13
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Will try to split my post. Perhaps that way I can post it I do not recall the url. But today it happend again at: https://www.carfax.eu/show_report Screenshot as PDF: https://www.dropbox.com/s/zj1pjacz6rg4ago/1-PDF.pdf?dl=0 Screenshot as PNG: https://www.dropbox.com/s/zkib5j2e71q1ub5/2-PNG.png?dl=0

Posted: 27 Mar 2017 18:13
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Another example of url: https://www.2040-cars.com/Alfa-Romeo/Spider/1989-alfa-romeo-graduate-1166902/ Screenshot as PDF: https://www.dropbox.com/s/2u0djikajyxygao/3-PDF.pdf?dl=0 Screenshot as PNG: https://www.dropbox.com/s/gg1idy20zevu8fc/4-PNG.png?dl=0

Posted: 27 Mar 2017 18:14
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Sorry I had to do it that way. Moderator feel free to merge the messages.

Posted: 28 Mar 2017 08:00
	Administrator Currently Offline	Posts: 4286 Join Date: Jan 2007
Thanks. I checked this in Chrome - it works fine. Do you have any toolbars/addons installed on your browser? This strip seems to be a trace from some element being displayed over the main content. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 30 Mar 2017 21:21
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
I am using Opera 44.0.2510.857 (PGO) Yes I have adons. FireShot and Adblock

Posted: 01 Apr 2017 11:01 Last Edited By: Marten
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Just dif a test on Foxnews. Screenshot as PDF: https://www.dropbox.com/s/l22f5zlw6d9rtgk/5-PDF.pdf?dl=0

Posted: 04 Apr 2017 15:36
	Administrator Currently Offline	Posts: 4286 Join Date: Jan 2007
Marten, I cannot see any gray line in the Foxnews PDF. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 05 Apr 2017 20:36 Last Edited By: Marten
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
They are still there ... Below a screenshot from the foxnews pdf

Posted: 05 Apr 2017 20:42 Last Edited By: Marten
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Below a pdf of this forum page. Note the grey lines... https://www.dropbox.com/s/fiys7f91wg5v1ix/7-PDF.pdf?dl=0

Posted: 09 Apr 2017 16:18
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Any suggestions how to fix this, or for a workaround ?

Posted: 13 Apr 2017 00:19
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
- BUMP -

Posted: 17 Apr 2017 11:48
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Is this an issue on my side ? Is it Fire Shot ? Is there a fix or workaround ? I don't want to annoy anyone who is busy trying to solve this, but the silence is getting me worried. Should I start looking for other software ?

Posted: 20 Apr 2017 15:18
	Administrator Currently Offline	Posts: 4286 Join Date: Jan 2007
Hi Marten. I'm sorry for the delay. I checked the file you provided. I think, that these grey lines are just page breaks (when PDF consists of more than one page). What viewer are you using? Can you please open PDF in another viewer to check that? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 29 Apr 2017 12:32
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Hi JK, I had a system crash so needed to do a fresh Win10 install. Instead of installing Adobe Reader I installed FoxIt reader. I also re installed FS Pro (currently using the trial version untill I find my register key) Just went to foxnews.com and made entire page screenshot and saved it as pdf. This is the result: https://www.dropbox.com/s/f7yns19ipt9bn7t/8-PDF.pdf?dl=0 When I open it in Foxit Reader I see these grey lines: Then I tried following: Uninstall Foxit, so no dedicated pdf reader at all on system Open pdf in Edge = Same result Open pdf in latest IE = Same result Open pdf in latest Opera = Same result Install Adobe Reader v11 Open pdf in Adobe = Same result They all could very well be page breaks. But how to get rid of them.

Posted: 01 May 2017 08:42
	Administrator Currently Offline	Posts: 4286 Join Date: Jan 2007
They are page breaks. FireShot splits web pages automatically. If you do not want FireShot to split web pages, please select "Capture entire page and Edit", then save to PDF from the Editor. FireShot will ask you, whether you would like to have multi-page PDF file, or not. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 04 May 2017 20:54
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Thank for the reply JK. will look into it this weekend.

Posted: 07 May 2017 11:28 Last Edited By: Marten
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Quote: They are page breaks. FireShot splits web pages automatically. If you do not want FireShot to split web pages, please select "Capture entire page and Edit", then save to PDF from the Editor. FireShot will ask you, whether you would like to have multi-page PDF file, or not. Thanks a lot for this workaround, I just tested it and it works. Although I must say I am kind of surprised it took the team 3 weeks to find out this is an intended feature of Fire Shot. I find this workaround kind of annoying changes fire shot from a quick and handy tool to something less. This is a screenshot so when a screenshot has no page brakes the pdf should not have any. Can't you remove these grey lines and in case some people want them make it an option that is OFF by default so people can save an actual screenshot without using the editor ?

Posted: 07 May 2017 17:32
	Administrator Currently Offline	Posts: 4286 Join Date: Jan 2007
Ok, just to mention that again: these grey lines are not drawn by FireShot. FireShot just creates a multi-page PDF file. The space between the pages in PDF is drawn by viewers differently. In your case, you see these grey lines. In my case, page breaks are drawn clearly as page breaks. P.S. Yes, we'll introduce the PDF "save dialog" in one of the next releases to address this problem. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 13 May 2017 11:41
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Hi, Even the most fanout pdf reader from adobe shows the grey lines. I do not wish any page breaks, because fire shot even cuts images in half to create these breaks. Is there a way to stop fire shot creating these page breaks by default ?

Posted: 14 May 2017 07:30
	Administrator Currently Offline	Posts: 4286 Join Date: Jan 2007
Marten, there's no way to disable these page breaks due to the memory problem with PDF files having big picture inside. This feature needs additional research. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 18 May 2017 19:18
	Registered User Currently Offline	Posts: 90 Join Date: Mar 2017
Well, can't have it all

Posted: 19 May 2017 10:30
	Administrator Currently Offline	Posts: 4286 Join Date: Jan 2007
Appreciate your feeback, taking it in mind. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 11 Oct 2017 16:44 Last Edited By: JK
	Registered User Currently Offline	Posts: 1 Join Date: Oct 2017
Just to say, Marten you are not on your own. I've also been having issues with screen capturing the whole page. I have put a link of what I am seeing with my PNGs. https://ibb.co/dnGcYw Pretty sure this isn't a page break!

Posted: 21 Dec 2018 20:03
	Registered User Currently Offline	Posts: 1 Join Date: Dec 2018
I agree with Marten... there needs to be some way of atleast keeping FireShot from splitting images in have. How does it decide page length? Does the editor have a way of setting where the pages or split? I like the program but not happy with the PDF aspect of it.

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