FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
just bought paid version and save screenshot to PDF does not work
Pages: 1
| Posted: 01 Jul 2012 04:10 | ||
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Registered User |
Posts: 6 Join Date: Jul 2012 |
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it just saves the .pdf as a blank pdf?
Could someone help me get this working.. thank you |
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| Posted: 25 Oct 2012 09:53 | ||
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Registered User |
Posts: 6 Join Date: Jul 2012 |
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Hello.. still no reply? and it's still not working?! and i paid.. where is the support here?!
Fireshot 0.98.20 Windows 7 home premium 64bit Firefox 16.0.1 goto a website with large posts chose capture entire page, save as pdf and it will save it as a blank pdf |
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| Posted: 25 Oct 2012 10:15 | ||
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Registered User |
Posts: 6 Join Date: Jul 2012 |
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i went to fireshot settings and chose to integrate into internet explorer, and that works. so there is def a firefox bug, and has been since i originally posted.. suggestions please? i only use firefox.
Thanks! |
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| Posted: 25 Oct 2012 10:19 | ||
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Administrator Currently Offline |
Posts: 4287 Join Date: Jan 2007 |
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Hello.
Quote:
goto a website with large posts chose capture entire page, save as pdf and it will save it as a blank pdf So you mean it's captured fine and the error happens only when you save as PDF? Does it work if you save it to PNG? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 25 Oct 2012 10:28 | ||
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Registered User |
Posts: 6 Join Date: Jul 2012 |
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there is no error at all. it captures, says it's captured asks to open target output folder, you chose yes, and the pdf file is only one page and it's all white/blank.
i went here (need this page for legal purposes) https://qwest.centurylink.com/internethelp/eup.html chose dropdown in fireshot, capture entire page and save as pdf. it clicks, saves, asks to show folder target location, i chose ok, the pdf is blank. png is blank/white as well in firefox addons i'm using... adblock plus add to amazon wish list all in one sidebar default full zoom level fireshot google reader watcher IDM CC lastpass rss icon awesomebar search highlight WOT Xmarks youtube music player |
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| Posted: 25 Oct 2012 10:32 | ||
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Registered User |
Posts: 6 Join Date: Jul 2012 |
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i have tried this on my workstation. and fireshot seems to be working there, but my laptop intermittant white/blank captures.
i also use firefox sync, so all addons, and themes should be the same on all devices |
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| Posted: 25 Oct 2012 10:36 | ||
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Administrator Currently Offline |
Posts: 4287 Join Date: Jan 2007 |
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Can you please confirm:
- it saves fine to PNG or JPEG - it's normally opened in the editor when you select "Capture entire page and edit" Thanks __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 25 Oct 2012 10:49 | ||
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Registered User |
Posts: 6 Join Date: Jul 2012 |
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| well after more tests/confirming seems all captures from fireshot (all available capture options capture blank/white pages. fireshot is not working on laptop at all with firefox/specs listed above | ||
| Posted: 25 Oct 2012 11:35 Last Edited By: JK | ||
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Administrator Currently Offline |
Posts: 4287 Join Date: Jan 2007 |
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So the problem can be in one of the addons you're using or in the limited resources at your laptop. You can try disabling all addons except of FireShot, restarting Firefox and check whether it helps. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 17 Oct 2020 20:42 | ||
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Registered User |
Posts: 1 Join Date: Sep 2020 |
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I have the same problem. I use Firefox and I get blank all white PDF documents that are 4 megs in size.
Fireshot 0.98.98 Firefox 81.0.2 Web page giving error (trying to capture specs for computer I am buying): https://www.dell.com/en-us/work/shop/workstations-isv-certified/new-precision-7550-mobile-workstation/spd/precision-15-7550-laptop/xctop755015us_ ... Most recent error reports from Ctrl-Shift-J (I cannot tell if these are associated with Fireshot) Unchecked lastError value: Error: ID already exists: convert ExtensionCommon.jsm:764 withLastError resource://gre/modules/ExtensionCommon.jsm:764 create chrome://browser/content/child/ext-menus.js:148 Unchecked lastError value: Error: ID already exists: append ExtensionCommon.jsm:764 withLastError resource://gre/modules/ExtensionCommon.jsm:764 create chrome://browser/content/child/ext-menus.js:148 debuggee 'resource://devtools/shared/base-loader.js:289' would run builtin-modules.js:196:11 |
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| Posted: 18 Oct 2020 12:19 | ||
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Administrator Currently Offline |
Posts: 4287 Join Date: Jan 2007 |
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JohnH123, can you please restart the browser and check, if you can capture this page entirely to Editor? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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