Posted: 21 Jan 2019 15:55 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Jan 2019 |
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hi im using chrome and all my captures are just all black |
Posted: 21 Jan 2019 16:46 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Jan 2019 |
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sorry forgot:
Plugin version (i.e. FireShot 0.98.15): 0.98.95 OS type and version (i.e. MS Windows XP Professional SP2, English): win 10 Version of browser (i.e. Firefox/30.0): chrome version 71.0.3578.98 (Official Build) (64-bit) Steps to reproduce the bug (i.e. Start browser, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx) anyawhere: capture screen save Webpage URL causing this problem: any webpage |
Posted: 22 Jan 2019 10:35 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Jan 2019 |
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hello, any support actually read these? |
Posted: 25 Jan 2019 01:25 | ||
Administrator Currently Offline |
Posts: 4286 Join Date: Jan 2007 |
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Hello, I'm sorry for the delay. I recommend you to remove the folder "%appdata%\FireShot" and perform a clean reinstall the Pro features. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
Posted: 26 Jan 2019 17:57 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Jan 2019 |
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Hi ok just tried that, and unfortunately still no luck |
Posted: 28 Jan 2019 09:01 | ||
Registered User Currently Offline |
Posts: 1 Join Date: Nov 2018 |
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Capture does not work.
Plugin version : 0.98.95 OS type and version : Windows 10 Pro Version of browser : Google Chrome 71.0.3578.98 |
Posted: 19 Apr 2020 23:06 | ||
Registered User Currently Offline |
Posts: 1 Join Date: Apr 2020 |
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Hi Pud! To fix your problem you need to go into your chrome settings and DISABLE hardware accelaration.
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Posted: 23 Apr 2020 19:05 | ||
Administrator Currently Offline |
Posts: 4286 Join Date: Jan 2007 |
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Thank you for this nice tip! __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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