Support or MAC?

Question

Couple of issues ... First, is there support for Mac and also Mavericks specifically? I needed to change platform for uni needs.
Second .. I cannot see all of the files on my external drive with this Macbook that was written with a Win 7 machine. My notebook scribble of the Pro version serial number is not clear. I have entered what I think the s/n is in the signup area but it is not permitting access to the premium support area .. can anyone have a check please? or perhaps email me to confirm it? If I can't use this program now on this Mac then I may use it on a Win laptop if I get one as a second system here. There is no way for me to look into this at home since that is too far away at the moment. TY

Accepted Answer

Dear madam,
Presently, the Pro version is only available on the Windows. You need to check out the support area for the Apple products to find the cause why you cannot see your files.

I checked your serial key, all is fine and you have the access to the premium support area (https://getfireshot.com/sup/frm9.htm), can you confirm it please?

Yes, you can use FireShot Pro on Windows as your second system - many users practice this solution.
__________________

FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Answer

Dear Pamela, There was an error in your key: you entered '01A6' instead of 'O1A6'. I've just set up a correct key for you and now you can use the Premium section of the forum. Yes, you can use the Lite version on Mavericks. You'll need to install Google Chrome. The Lite version for Firefox will be available soon.

Posted: 27 Sep 2014 14:05
	Registered User Currently Offline	Posts: 2 Join Date: Sep 2014
Couple of issues ... First, is there support for Mac and also Mavericks specifically? I needed to change platform for uni needs. Second .. I cannot see all of the files on my external drive with this Macbook that was written with a Win 7 machine. My notebook scribble of the Pro version serial number is not clear. I have entered what I think the s/n is in the signup area but it is not permitting access to the premium support area .. can anyone have a check please? or perhaps email me to confirm it? If I can't use this program now on this Mac then I may use it on a Win laptop if I get one as a second system here. There is no way for me to look into this at home since that is too far away at the moment. TY

Posted: 04 Oct 2014 09:19
	Administrator Currently Offline	Posts: 4287 Join Date: Jan 2007
Dear madam, Presently, the Pro version is only available on the Windows. You need to check out the support area for the Apple products to find the cause why you cannot see your files. I checked your serial key, all is fine and you have the access to the premium support area (https://getfireshot.com/sup/frm9.htm), can you confirm it please? Yes, you can use FireShot Pro on Windows as your second system - many users practice this solution. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 04 Oct 2014 10:20
	Registered User Currently Offline	Posts: 2 Join Date: Sep 2014
Thank you JK. I cannot login. The returned message is "Please specify a valid license key in your profile to proceed." but the key has already been entered. Re-entering the key does not resolve the problem. If the pro version is only available for Windows am I to assume the regular version works on Mavericks?

Posted: 04 Oct 2014 19:59
	Administrator Currently Offline	Posts: 4287 Join Date: Jan 2007
Dear Pamela, There was an error in your key: you entered "01A6" instead of "O1A6". I've just set up a correct key for you and now you can use the Premium section of the forum. Yes, you can use the Lite version on Mavericks. You'll need to install Google Chrome. The Lite version for Firefox will be available soon. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

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