Unable to activate PRO features

Question

Plugin version: FireShot 1.12.18
OS type and version : MS Windows 11 Home Ver 23H2, English)
Version of browser :
Microsoft Edge Version 120.0.2210.61 (Official build) (64-bit)
Google Chrome Version 120.0.6099.109 (Official Build) (64-bit)
Opera One(version: 105.0.4970.4

Update stream: Stable System:Windows 11 64-bit Chromium version:119.0.6045.199
Steps to reproduce the bug : Installed Fireshot Pro but when trying to activate it fails.

Starting FireShot Pro activation...
Checking, if FireShot is up to date...[DONE]
Checking Pro features...[FAIL]
We have detected, that FireShot works in Lite mode.
We need to install the Pro features first. Please do the following:
Download the FireShot Pro installer.
Close your browser (make sure you've closed all the instances).
Perform the FireShot Pro installation.
Restart your browser and reload this page.

Webpage URL causing this problem : https://getfireshot.com/activate.php?ref=

No notifications from Windows security or permissions issues.
Have tried uninstalling and reinstalling but still fails each time and on all browsers.

Accepted Answer

Hello, can you please restart your PC? Thank you.

Answer

Thank you for the logs, essentially for the last one showing that there's a problem while reading from the named pipe (the channel gets suddenly closed). Can you please confirm whether the problem exists only for Chrome, or is there the same problem with Edge?

Answer

Wow, awesome job done. Thank you for your update and congratulations!

Answer

Hans, if you see the same '!PeekNamedPipe - error 0x6d' error in the logs, it means that one of the installed applications provided a module which is loaded by FireShot, that is writing debug info into STDOUT. Usually this is caused by 3-rd party shell extensions.

Answer

Hello. If it works with the clone, then it looks like a Chrome-specific problem. Can you please send us the native-fireshot.log to contacts@getfireshot.com? Additionally, please try temporarily disabling the other extensions and re-run FireShot. Thank you.

Posted: 15 Dec 2023 13:21
	Registered User Currently Offline	Posts: 7 Join Date: Dec 2023
Plugin version: FireShot 1.12.18 OS type and version : MS Windows 11 Home Ver 23H2, English) Version of browser : Microsoft Edge Version 120.0.2210.61 (Official build) (64-bit) Google Chrome Version 120.0.6099.109 (Official Build) (64-bit) Opera One(version: 105.0.4970.4 Update stream: Stable System:Windows 11 64-bit Chromium version:119.0.6045.199 Steps to reproduce the bug : Installed Fireshot Pro but when trying to activate it fails. Starting FireShot Pro activation... Checking, if FireShot is up to date...[DONE] Checking Pro features...[FAIL] We have detected, that FireShot works in Lite mode. We need to install the Pro features first. Please do the following: Download the FireShot Pro installer. Close your browser (make sure you've closed all the instances). Perform the FireShot Pro installation. Restart your browser and reload this page. Webpage URL causing this problem : https://getfireshot.com/activate.php?ref= No notifications from Windows security or permissions issues. Have tried uninstalling and reinstalling but still fails each time and on all browsers.

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