FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
unable to switch back to basic free version from pro
Pages: 1
| Posted: 09 Aug 2010 20:29 Last Edited By: muthiah | ||
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Posts: 1 Join Date: Aug 2010 |
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Hi,
Your site says that the pro is a 30 day trial and once the trial ends, it will automatically switch to the basic version and we need to purchase the license to use the pro features. Since I just use it for my personal use and that too very minimalistic, the extra features is not worth the amount that I need to spend for this. So I thought of not to upgrade to the pro, but unfortunately, after the 30 days, it is not switching back to the basic version. I tried un-installing it and installing it again, but it still complains that the trial is over and is asking to purchase the software. Any solution please? Plugin version: 0.83 OS type and version: Windows XP with service pack 3 version of IE: IE7 Steps to reproduce the bug: Install the firefox, upgrade to pro, after 30 days, it complains to purchase the product and I do not have any way or option to switch back to basic free version. Thanks. |
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| Posted: 11 Aug 2010 20:44 Last Edited By: ram226 | ||
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Posts: 2 Join Date: Aug 2010 |
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I am having the same problem can you people help me out?
Thanks, -Ram |
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| Posted: 25 Aug 2010 02:08 | ||
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| I'm having the same issue. This report has been here for a couple of weeks. Any answers? | ||
| Posted: 27 Aug 2010 02:40 | ||
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Posts: 1 Join Date: Aug 2010 |
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| Can we expect a reply to this issue anytime soon? I'm having the same problem. | ||
| Posted: 27 Aug 2010 21:21 | ||
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Posts: 2 Join Date: May 2010 |
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Version: Don't know as every time I try to find out it tells me the Pro trial period has expired.
OS Type: Win XP SP3 IE8 I too am having the same problem. The Pro version has expired and it is not reverting to the free version. Please popst a fix to this ASAP. |
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| Posted: 01 Sep 2010 22:12 | ||
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Posts: 1 Join Date: Sep 2010 |
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The same problem appeared after upgrade to 0.85 :(
Plugin version: 0.85 OS Type: WinXP Pro Eng SP3 FF: 3.6.10pre Steps to reproduce: Message about FS expired appears instead of ANY try to use it! |
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| Posted: 09 Sep 2010 17:15 | ||
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Posts: 2 Join Date: Oct 2009 |
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| I, too, am having the same issue. Has anyone gotten a reply here? | ||
| Posted: 09 Sep 2010 17:17 | ||
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Posts: 2 Join Date: Oct 2009 |
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Same issue, more info.
Pro version in both IE 8 and FF 3.6.8 WIndows 7 64-bit To reproduce, I uninstalled in both IE and FF. Restarted each, it was gone. Downloaded the free version, installed, still shows the Pro trial expired. Can't use it. |
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| Posted: 13 Sep 2010 17:41 | ||
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Posts: 3 Join Date: Aug 2010 |
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Looks like there was more than one thread on this issue.
Find the solution at https://screenshot-program.com/sup/art859.htm :-) |
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| Posted: 15 Sep 2010 21:36 | ||
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Posts: 2 Join Date: Sep 2010 |
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Fireshot 0.85
Win 7 Ultimate Firefox 3.6.9 Uninstalled/disabled/reinstalled etc Fireshot addon. Nothing seems to alleviate the problem. Windows IE free version works for now but I hate using IE. Please help! |
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| Posted: 15 Feb 2012 16:33 | ||
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That link doesn't work... gives fatal error message like the page was deleted.
Has anybody found a solution to this problem? I am using Chrome too on Win7 64bit |
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| Posted: 15 Feb 2012 16:38 | ||
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Posts: 2 Join Date: May 2010 |
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| Use Greenshot. It's free and independent of web browsers. It's will capture anything on your screen. | ||
| Posted: 23 Feb 2012 07:57 | ||
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Posts: 4 Join Date: Jan 2012 |
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Hi,
Does Fireshot ever going to get back to us about this??? Plugin version : FireShot 0.96 OS type and version : MS Windows 7 SP1, english Version of Firefox : Firefox 10.0.2 Steps to reproduce the bug : Every time Fireshot is used I'm have IE, Chrome and Firefox installed and fireshot is installed on all 3. Firefox is my main browser and only on firefox I keep getting the message " Fireshot Pro has expired, do you want to buy a license" and I don't want to buy but it never reverts back to the basic. PLEASE help or fix this issue with firefox, seeing that it keeps working on the other 2 browsers. |
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| Posted: 01 Mar 2012 13:23 | ||
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it's not an issue, it's a feature. they know EXACTLY what to do in this situation, but they want you to pay the software. 
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| Posted: 16 Apr 2012 03:34 | ||
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Posts: 4 Join Date: Apr 2012 |
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| The Pro version has expired and it is not reverting to the free version. | ||
| Posted: 26 May 2012 06:05 | ||
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Posts: 1 Join Date: May 2012 |
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| Close Firefox. Launch regedit.exe, find "HKEY_CURRENT_USER/Software/Screenshot Studio for Firefox", change "fx_prokey" from yes to no. Launch Firefox again, and you should be good to go. | ||
| Posted: 02 Jun 2012 14:23 | ||
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Posts: 1 Join Date: Jun 2012 |
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| I tried this "change "fx_prokey" from yes to no" and still not working. The Pro version has expired and it is not reverting to the free version. | ||
| Posted: 02 Jun 2013 15:26 | ||
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Posts: 88 Join Date: May 2013 |
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| Will using programs like CCleaner be able us to install this program to the free version again? | ||
| Posted: 19 Nov 2018 21:24 | ||
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Posts: 2 Join Date: Nov 2018 |
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Do this:
1. Remove the FireShot extension 2. Close your browser 3. Find FireShot in your C:\Users\xxxx\AppData/Roaming folder 4. Delete the entire folder 5. Open your browser 6. Reinstall FireShot Lite |
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