FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
download Failed - Network error
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| Posted: 18 Feb 2019 23:19 | ||
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FireShot 0.98.95
Windows 7 Pro, English Chrome Version 72.0.3626.109 (Official Build) (64-bit) Steps: 1. Navigate to web page 2. Click the FireShot Extension icon 3. Click the Capture Entire Page 4. Click the Save As Image 5. The popup has filename "download" and type "*.*" (instead of a generated filename based on the web page, and type png) 6. Click Save 7. Chrome doesn't manage to download and instead specifies "download Failed - Network error" Note: - even if I specify a filename, such as "test1.png" the error still occurs - once a webpage i'm attempting to capture experiences the above issue - which is generally not on the first time, but usually after I come back to do a capture at a later date - it will never work again even after restarting the computer, or letting several days pass, or even removing the FireShot extension and reinstalling it. |
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| Posted: 21 Feb 2019 12:49 | ||
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Same here.
Plugin Version 0.98.95 Windows 7 Chrome Browser Version 72.0.3626.109 (Official Build) (64-bit) Steps to reproduce. Create screenshot.Try download it. Doesn't matter if you add a proper file name extension. |
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| Posted: 22 Feb 2019 23:40 Last Edited By: JK | ||
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Hello and thank you for reporting this issue. I've just sent you emails - we need to get in touch for a small debugging session.  __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 23 Feb 2019 01:23 Last Edited By: adem | ||
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| Hi Team, Thanks for your prompt reply. The website that this has been manifesting on for me I can't actually share with you because of my private information contained throughout it... but if you could advise/instruct me on what you're after I could look to capture some details for you and provide it in a redacted format. Under instruction I would be competent with the debugger, logs, etc. | ||
| Posted: 23 Feb 2019 01:24 Last Edited By: JK | ||
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Hi adem,
Is that problem specific only to this website? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 23 Feb 2019 08:48 | ||
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That's the only one I've used it on... it usually works the first time, but not subsequent times (intermittent). Is there a cache of some sort that I could clear?
One currently occurring is that the PNG experiences the problem, however, the PDF works fine. Based on prior experiences if I were to change the FireShot-generated filename for the PDF, save it, and then try and repeat the PDF process again, the PDF would likely start to experience the problem on this second & subsequent attempt - even if I remove FireShot extension. |
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| Posted: 23 Feb 2019 20:41 | ||
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If this problem still exists on the other websites, can we check it together?
Additionally, can you tell me please, if you see any errors in the console in the FireShot's "save" page when you click the "save" buton? To open the console, please press Ctrl + Shift + I, then select the "Console" tab. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 24 Feb 2019 18:37 | ||
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Hi,
I am having the same problem! Can you help me please? It's happening on every webpage I try and clip Plugin Version 0.98.95 macOS Sierra 10.12.6 Chrome Browser Version 72.0.3626.109 (Official Build) (64-bit) |
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| Posted: 25 Feb 2019 04:24 | ||
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Hi Team,
Im having the same issue with download failed when saving. Steps taken below. I can replicate on the following pages Facebook, Pagerduty, JIRA and Datadog To replicate in Chrome 1. Login to facebook.com and go to your feed page 2. Select Fireshot > Capture entire page 3. When page capture occurs, select Save as Image or PDF 4. When file tries to save its saved as just the filename download "not the normal page URL i have configured. This occurs on all the pages listed above. Fireshot Version 0.98.95 Chrome Version: Version 72.0.3626.109 (Official Build) (64-bit) |
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| Posted: 25 Feb 2019 12:56 | ||
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| cant edit the above but when the download tries it shows "Failed - Network Error" | ||
| Posted: 25 Feb 2019 17:52 | ||
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Hello, we need to research this issue together. I've just sent you emails - please let me know, if you're available for a 5-minute debug session. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 25 Feb 2019 23:02 | ||
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Hi Team,
I found a fresh website that this problem occurs for me on. It seems to be more of an issue on pages with more graphics / complexity. Navigate to https://www.betootaadvocate.com/ Click FireShot -> Capture Entire Page Both the Save Image (png) and Save PDF result in the error as described in the OP. No exceptions listed in the Chrome console. |
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| Posted: 27 Feb 2019 00:36 | ||
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| experiencing the same issue | ||
| Posted: 27 Feb 2019 02:19 | ||
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| Same problem, latest fireshot & Chrome, Windows 7 Ultimate & seems to be happening to me on google street view, but not other websites. | ||
| Posted: 27 Feb 2019 04:26 | ||
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Thank you everyone for taking part in fixing this issue. There's an update available on Chrome Web Store: https://chrome.google.com/webstore/detail/take-webpage-screenshots/mcbpblocgmgfnpjjppndjkmgjaogfceg
If you're not updated automatically, please reinstall FireShot to fix this problem. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 27 Feb 2019 04:46 | ||
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| The issue is gone now, thank you. | ||
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