FF crashes

Question

This procedure in FF: screenshot -> crop marking -> crop -> copy makes FF crash every time (after the screen has turned sort of greyish

Accepted Answer

Thanks for the info.

Does changing of any action of the chain affect the result?

I mean, what is happening if you perform following actions for example?

1. screenshot -> add annotation -> crop marking -> crop -> copy
2. screenshot -> copy
3. screenshot -> crop marking -> crop -> save to file
4. screenshot -> crop marking -> crop -> export to external editor

Does FF get crashed after you exit the editor? What is happening if you switch off auto-exit after generation of output (in the preferences)?
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Answer

Ok, I've implemented some test points I'd like to be tested at crashing configurations.

The link is a debug version of the next release and I think it
will help us discovering what's happening with FX.

Following is a short instruction on how to perform testing.

1. Unpack the extension, the archive is password-protected, the
password is "fireshot"

2. Install the unpacked file. To perform it, simple drag and drop it
from explorer window onto Firefox window. If this is not working, try
double-clicking it, then associate it with Firefox. Try
double-clicking again, then follow the instructions.

3. Make sure that debug version has been installed. Open the addons
list and check whether version of the extension is "0.299d" (see the
screenshot)

4. Start testing the extension by performing your usual actions that lead to firefox crash.
Make sure you've managed to hangup/crash the browser several times.

5. Open the folder located at C:\ in your explorer. A new file with name "fireshot_log" should appear.

6. Attach this file to the e-mail message and send me to bugfix(at)screenshot-program.com

Thanks in advance!
__________________

FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Answer

Thanks a lot. I think, I'll integrate bugreporting engine in one of the next releases.

Posted: 12 Dec 2007 04:43 Last Edited By: JK
	Administrator Currently Offline	Posts: 4287 Join Date: Jan 2007
Thanks for the info. Does changing of any action of the chain affect the result? I mean, what is happening if you perform following actions for example? 1. screenshot -> add annotation -> crop marking -> crop -> copy 2. screenshot -> copy 3. screenshot -> crop marking -> crop -> save to file 4. screenshot -> crop marking -> crop -> export to external editor Does FF get crashed after you exit the editor? What is happening if you switch off auto-exit after generation of output (in the preferences)? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 30 Dec 2007 06:20
	Administrator Currently Offline	Posts: 4287 Join Date: Jan 2007
Ok, I've implemented some test points I'd like to be tested at crashing configurations. The link is a debug version of the next release and I think it will help us discovering what's happening with FX. Following is a short instruction on how to perform testing. 1. Unpack the extension, the archive is password-protected, the password is "fireshot" 2. Install the unpacked file. To perform it, simple drag and drop it from explorer window onto Firefox window. If this is not working, try double-clicking it, then associate it with Firefox. Try double-clicking again, then follow the instructions. 3. Make sure that debug version has been installed. Open the addons list and check whether version of the extension is "0.299d" (see the screenshot) 4. Start testing the extension by performing your usual actions that lead to firefox crash. Make sure you've managed to hangup/crash the browser several times. 5. Open the folder located at C:\ in your explorer. A new file with name "fireshot_log" should appear. 6. Attach this file to the e-mail message and send me to bugfix(at)screenshot-program.com Thanks in advance! __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 14 Jan 2008 09:26
	Administrator Currently Offline	Posts: 4287 Join Date: Jan 2007
Thanks a lot. I think, I'll integrate bugreporting engine in one of the next releases. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

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Posted: 12 Dec 2007 00:10
	Guest
This procedure in FF: screenshot -> crop marking -> crop -> copy makes FF crash every time (after the screen has turned sort of greyish

Posted: 17 Dec 2007 11:41
	Guest
Yes, it happens to me too Firefox 2.0.0.11 screenshot > cropmark > crop > copy

Posted: 17 Dec 2007 11:43
	Guest
Oh, it actually crashed also after screenshot > copy too. Probably the problem is with the clipboard

Posted: 17 Dec 2007 11:45
	Guest
it doesn't crash after this sequence screenshot -> add annotation -> crop marking -> crop -> copy

Posted: 17 Dec 2007 11:47
	Guest
nor it crashes in this scenario: screenshot -> crop marking -> crop -> export to external editor Don't you guys have any option to trackback the bug? I mean, some sort of error log maybe? I will be happy to assist. mail me at dphrag(at)gmail.com

Posted: 29 Dec 2007 00:21
	Guest
I've got the same problem as above... Firefox crashes every time I use FireShot. I've re-installed the add-on twice and both times it's worked fine for one or two screenshots, then we're back to crashing the browser again. Has anyone figured out what is the cause of this and what can be done to prevent it?

Posted: 14 Jan 2008 05:31
	Guest
Here is the result I got from the debug mode (it crashed as usual): 14/01/2008 11:50:50 AM 101 using url: https://maybeapornsitewhoknows.com/ 201 203 204 205 206 208 Physical memory available : 239 [Mb] Image extents: 2560 x 1024 209 210 211 300 301 304 305 212 * Saving to disk 501 502 601 602 604 612 613 621 622 503 506 507 511