FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support
fireshot stoped working after update
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| Posted: 20 May 2026 00:58 Last Edited By: tejko1337 | ||
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| i updated fireshot yesterday now it wont capture element and save as pdf, i wont scroll, when i use ctrl + shift +y and choose element to capture, i does nothing, if i check tab from addon there is just red square and nothing happens, i use latest firefox version. i already installed https://getfireshot.com/downloads/fireshot_pro-2.1.4.5.xpi like you posted i other post but nothing still not working | ||
| Posted: 20 May 2026 04:29 | ||
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Can you please make sure you uninstalled the previous version? It looks like you're still using the prev. version. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
Last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 20 May 2026 07:24 Last Edited By: tejko1337 | ||
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just in case i removed it 1 more time, installed again and still dont work, it worked yesterday till update then something went wrong. in setting says its
Version 2.1.4.5, now i tried it with chrome and it works, i guess there is a problem with latest firefox update. |
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| Posted: 20 May 2026 12:11 | ||
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| Same problem with my copy of Fireshot Pro, on Firefox. | ||
| Posted: 20 May 2026 15:02 Last Edited By: JK | ||
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Just to confirm, can you please open Extensions and Themes and make sure there's only one version of FireShot 2.x installed and there's no FireShot v1.x installed? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
Last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 20 May 2026 18:20 | ||
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| Having the same problem - just purchased the Pro edition and can't even find it after installing more than once on Chrome & Firefox - $106 is a lot for something that doesn't work right.... help me now please! This is slowing down productivity... | ||
| Posted: 20 May 2026 18:56 | ||
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Quote:
Having the same problem - just purchased the Pro edition and can't even find it after installing more than once on Chrome & Firefox - $106 is a lot for something that doesn't work right.... help me now please! This is slowing down productivity... This worked for me: (1) Go to Firefox Settings => Extensions and Themes => find FireShot and "Remove". (2) Go to Windows Settings => Apps => Iinstalled Apps => Uninstall Fireshot (if there's one) (3) Download a new copy of Fireshot from https://getfireshot.com/download.php (4) Close Firefox (5) Install Fireshot by clicking the file you downloaded (should be fireshot-install-2_1_4.exe) Open Firefox, select the Fireshot extension icon, and click Licensing Info (or the last item in the dropdown menu). |
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| Posted: 20 May 2026 19:06 | ||
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Hi everyone,
I have the same problem with Firefox 151 on Windows 11 Pro in English. I have the FireShot Pro version, updated from 1.12.18 to 2.1.4.5 with the installer. The 1.12.18 version is removed. The problem only occurs on several pages, for example Obsidian website but not Ankiweb website, with the following functions: "Capture entire page" "Capture visible part" and some elements with "Capture selection / element". Everything works perfectly with Google Chrome Version 148.0.7778.179. As I didn't understand, I asked Google Gemini and had the following answer. Quote:
The Root Cause: CSS Layouts and Scrolling Websites generally handle scrolling in one of two ways, and Firefox struggles with the second one: - Standard Document Scrolling (Works perfectly): On sites like the Anki Docs, the main <body> or <html> of the webpage is what scrolls. Firefox's native screenshot tool (and FireShot for Firefox) looks at the main document, scrolls it down automatically, and stitches the images together. - Internal div Scrolling (Fails in Firefox): Modern web apps and documentation sites (like Obsidian Help and Moodle) often use a fixed-height layout. The webpage itself is locked to the exact height of your screen (100vh), and the scrolling happens inside a specific container block (like a main content pane next to a fixed sidebar). Because the main browser window isn't technically scrolling, Firefox's screenshot engine assumes it has already reached the bottom of the page. It captures the visible area and stops, completely ignoring the fact that there is more content hidden inside that internal container. It worked two days ago on Firefox, so it may also be related to the version 151 update. I tried to use the ctrl+shift+S Firefox capture function, and the problem remained the same: I was unable to save a full page on the Obsidian website. I hope this helps clarify the problem. Have a great day |
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| Posted: 20 May 2026 23:33 | ||
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Please update to v.2.1.4.15: https://getfireshot.com/downloads/fireshot_pro-2.1.4.15.xpi __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
Last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 21 May 2026 01:20 | ||
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Same problem here. before the update it worked great as usual. Now it will not work at https://www.perplexity.ai/ in spaces which is my primary use place for it. Other sites it works ok I tried but not
https://www.perplexity.ai/ |
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| Posted: 21 May 2026 07:27 | ||
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Hi and thank you for your help JK,
v.2.1.4.15 seems to have solved the problem indeed. How can I keep the versions up-to-date both on Firefox and Chrome? I downloaded the installer yesterday from https://getfireshot.com/download.php and was on version v.2.1.4.5. Have a great day. |
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| Posted: 21 May 2026 11:30 | ||
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| My situation with firefox also. Some pages it will capture but my primary site :https://www.perplexity.ai/ it will not work at when trying to capture a page in spaces. The home page works but when content is there it will not work ,it just hangs. Is there a way to roll back the installed version 1 or 2 releases to try that ? Thanks | ||
| Posted: 21 May 2026 14:39 | ||
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7jstreet, the version https://getfireshot.com/downloads/fireshot_pro-2.1.4.15.xpi seem to solve your problem. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
Last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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